Terms and Conditions
Tenants must agree to take good care of their holiday home, to leave it clean and tidy and to notify and pay for any breakages. This is the main condition of acceptance of any booking.
2. ARRIVALS AND DEPARTURES
In order that properties can be thoroughly cleaned and inspected between lets holidays commence at 3.00 pm or 4.00 pm on arrival day and terminate at 10.00 am on departure day (please check final instructions)
3. BOOKING PROCEDURE
Bookings are normally Saturday to Saturday, except for some properties which are given in their details, etc. Friday to Friday. Outside the main holiday periods and during the Winter midweek or short 3 night breaks can usually be arranged.
A deposit of £150 per week is to be paid when the booking is made or £30% of total above £600, plus £20.00 per week holiday cancellation scheme and £15 booking fee.
On receipt of your booking form and deposit we will send confirmation of booking and details of the balance due. The balance of the cost should reach us 6 weeks before you start your holiday and you will then receive directions and other details of your holiday property either by email or post. If you forget or loose your balance information we will call or email you as a reminder.
Bookings made less than 8 weeks before the starting date of the holiday should be accompanied by the full payment, the Cancellation Insurance and the Booking Fee.
4. BOOKING FEE
For each booking made there is a £15 booking fee (£7.50 for a short break)
5. CANCELLATION SCHEME
When paying a deposit, cancellation insurance must be taken out with us unless adequate proof of alternative insurance is supplied at time of booking.This costs £20.00 per week per property .
It is disappointing enough to have to cancel or cut short your eagerly awaited and carefully planned holiday, and even more upsetting when you are responsible for the full balance of the holiday. This is why we at Hideaways offer cancellation insurance and if you or a member of your party have to make a claim, it is dealt with quickly and efficiently. - PLEASE SEE DETAILS ON SEPARATE INFORMATION PAGE
Having your own insurance means that you will need to pay the full amount on canceling, we will then issue a cancellation invoice to you, this will enable you to make a claim through your own insurance
If you have to cancel then please let us know by letter or email as soon as possible - enclosing any documentation which may be needed ie doctors certificate.
Pets are permitted in some of our cottages but we ask dog owners to observe the following rules (failure to do so may result in you being asked to leave without compensation).
1. Dogs must be under strict control at all times while in the property.
2. Any fouling of lawns etc. must be cleared up without delay.
3. The owner must bring the dog’s bed or basket for sleeping in.
4. Dogs MUST NOT be left alone in the property at any time.
5. Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing.
Please note each dog or pet will incur an extra charge of £20 per week, per pet, or £10 per pet for short breaks.
Each properly is offered only on the understanding that no more than the maximum number of people as indicated in the brochure shall use it. As we offer primarily family holidays we reserve the right to refuse any booking which appears (via the booking form, or from other information received) not to meet this requirement, either by numbers in the party or composition. We also reserve the right to make any booking subject to deposit being received against inventory and cleaning, refundable within one week after the holiday less any damaged or missing items and less any other than normal.
We supply linen for all our properties and the beds will be made up for your arrival . Towels are available as per the property description. Generally you will need to bring your own towels and tea-towels. Towel hire is available charges are £5pppw and consists of 1 bath and 1 hand towel per person. Towels are not to be removed from the property.
No additional charges will be made for electricity, gas or fuel as this is included in the cost of your holiday.
10. NO SMOKING
At Hideaways we have a no-smoking policy in all our properties and guests are expected to respect this as a provision of booking.
We cannot be held liable for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to the Tenant and any number of the party or any invited person.
In the event of there being cause for complaint concerning a Property, the matter should be taken up with Hideaways at once. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended when the Holidaymakers have denied the Agency or the Owners/caretakers the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday. Any threatening or offensive behaviour to members of staff will not be tolerated by Hideaways and we reserve the rite to take appropriate action.
13. COTTAGE INFORMATION
We have compiled the information in the Brochure and on our website as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility. We make every effort to ensure that the property details supplied to us by the Owners are accurately reproduced. Mistakes may occur from time to time. If a facility is particularly important to you, please check with us prior to your booking.
For overseas holidaymakers payments can be accepted by major Credit Cards or Debit Cards, Bankers cheque, International Money Order, or by transfer to our bank account.
Please note a 2% surcharge will be made on all payments made by Credit Card.
For Online bookings the system will automatically calculate credit card and booking fee charges.
When any payment is returned to us by the Bank, for whatever reason, a surcharge of £8 per cheque will be charged.
All cheques should be made payable to HIDEAWAYS
Send to: Lakeland Hideaways, The Square, Hawkshead, Ambleside, Cumbria LA22 0NZ.
- Terms and Conditions
- Cancellation Scheme
- Information on short Breaks
- New Owners
- Where to find us
- Our Hawkshead Office
About our Cottages
- Eco-friendly Holiday Cottages
- Property Inspections
- Holiday Cottage Inventory
- Pet friendly holiday cottages
- Quality home- cooked food delivered to your cottage.
Our Local Area
- Hawkshead Village
- Near and Far Sawrey
- Beatrix Potter and Friends
- Tarn Hows
- Lake Windermere
- Grizedale and Satterthwaite